Terms & Conditions
Intellectual Property Rights
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.
License to Use the Website
You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions below.
You must not:
- Republish material from this website (including republication on another website);
- Sell, rent or otherwise sub-license material from the website;
- Show any material from the website in public;
- Reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
- Edit or otherwise modify any material on the website; or
- Redistribute material from this website [except for content specifically and expressly made available for redistribution (such as our newsletter.)
- Where content is specifically made available for redistribution, it may only be redistributed within your business.
Limitations of Warranties & Liability
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
Nothing in this disclaimer (or elsewhere on our website) will exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.
Subject to this, our liability to you in relation to the use of our website or under or about this disclaimer, whether in contract, tort (including negligence) or otherwise, will be limited as follows:
- To the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature;
- We will not be liable for any consequential, indirect or special loss or damage;
- We will not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information.
We may revise this disclaimer from time-to-time. The revised disclaimer will apply to the use of our website from the date of the publication of the revised disclaimer on our website. Please check this page regularly to ensure you are familiar with the current version.
Law & Jurisdiction
This disclaimer will be governed by and construed in accordance with English law, and any disputes relating to this disclaimer will be subject to the exclusive jurisdiction of the courts of England and Wales.
We apply a voluntary service charge to our dining bills and 100% of the amounts received are distributed to all of our team members in every department across the hotel via a fair system. No element of service charge amounts are retained by the company and they are not taken into account when ensuring pay rates exceed minimum wage legislation.
All payment transactions are handled by a third party payment platform Adyen, whose secure transaction processing environment exceeds industry standards such as PCI DSS. We do not process any credit cards details on our own website and any cardholder data is secured by using a combination of symmetric and asymmetric cryptographic algorithms.
We are not currently accepting cash as a method of payment for any of our facilities.
We want to reassure you that we have taken every measure possible to keep everyone safe but also want to ensure we don't lose the essence of what we love to do every day. You may find the information here helpful but please get in touch if you have any questions.
We’ll be keeping some light distancing measures and sensible cleaning precautions in place and you’ll still see sanitiser readily available to use around the hotel for a little while yet.
We can't wait to see you but to help us maintain guest capacities, please delay getting here until after 3pm where possible. One of our team will welcome you at the front of the house and direct you to the car park or take you straight to your room.
In order to help us to maintain our procedures, we request that all guests check out before 11.00am unless arranged specifically the night before departure.
Due to the nature of the site any children staying overnight will need to be above 14 years old.
To guarantee your booking we require a deposit equal to your first nights stay, this will be charged via the link emailed to you. Bookings cancelled less than 7 days prior to arrival will be charged in full if the cancelled room remains unsold.
Our team can process your refund via BACS within 48 hours of the request – if outside of the cancelation policy. Once that has happened, your bank will then process the refund back into your account – this can usually take between 7-10 days.
Room Deposits/Cancellation Policy
Room bookings require pre-payment of your first nights’ accommodation amount at time of booking. Your rate does not include any incidental charges which you may incur during your stay and these are payable on departure.
Bookings cancelled less than 7 days prior to arrival will be charged in full if the cancelled room remains unsold. If cancelled outside of the 7 days prior to your arrival a full refund can be given or room booking transferred to a new date, however rates may differ between dates if your booking is transferred.
If we are forced to close a hotel due to government guidelines for COVID-19, bookings will be refunded in full or transferred to a different date.
A booking of four rooms or more is considered as a group booking and would be subject to amended Terms & Conditions. These bookings should be made directly with the events department.
Exclusive Use Bookings
Groups wanting to take all the bedrooms are classed as an Exclusive Use booking and would be subject to amended Terms & Conditions. These bookings should be made directly with the events department.
Table Booking/Cancellation Policy
Please note that the time you have booked is when we need you to be sat at the table. All bookings will be confirmed prior to arrival via your booking method
If you are booking a group of 7 guests or more we require a £20 per person deposit in order to secure the booking. This deposit will then be taken off your final bill. For any ‘no-show’ tables, the deposit will be kept in full.
All event bookings should be made directly with the events department. You will be sent detailed terms and conditions with your booking information.
Terms & Conditions for use of the spa will be shared upon booking. You may find the information here helpful, but please do get in touch with the spa manager if you have further questions.
The full name of our company is HALO HM UK LIMITED
We are registered in England & Wales under registration number 13522241
Our registered company addresses: c/o Timothy Oulton, 350 Kings Road, London SW3 5UU
Our business address is: Barnsley House, Barnsley GL7 5EE
You can contact us by email: email@example.com