Terms & Conditions

Intellectual Property Rights

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.

License to Use the Website

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions below.

You must not:

  • Republish material from this website (including republication on another website);
  • Sell, rent or otherwise sub-license material from the website;
  • Show any material from the website in public;
  • Reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
  • Edit or otherwise modify any material on the website; or
  • Redistribute material from this website [except for content specifically and expressly made available for redistribution (such as our newsletter.)
  • Where content is specifically made available for redistribution, it may only be redistributed within your business.

Limitations of Warranties & Liability

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Nothing in this disclaimer (or elsewhere on our website) will exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

Subject to this, our liability to you in relation to the use of our website or under or about this disclaimer, whether in contract, tort (including negligence) or otherwise, will be limited as follows:

  • To the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature;
  • We will not be liable for any consequential, indirect or special loss or damage;
  • We will not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information.

Variation

We may revise this disclaimer from time-to-time. The revised disclaimer will apply to the use of our website from the date of the publication of the revised disclaimer on our website. Please check this page regularly to ensure you are familiar with the current version.

Entire Agreement

This disclaimer, together with our privacy policy, constitutes the entire agreement between you and us in relation to your use of our website, and supersedes all previous agreements in respect of your use of this website.

Law & Jurisdiction

This disclaimer will be governed by and construed in accordance with English law, and any disputes relating to this disclaimer will be subject to the exclusive jurisdiction of the courts of England and Wales.

Service Charge

We apply a voluntary service charge to our dining bills and 100% of the amounts received are distributed to all of our team members in every department across the hotel via a fair system. No element of service charge amounts are retained by the company and they are not taken into account when ensuring pay rates exceed minimum wage legislation.

Payment Methods
All payment transactions are handled by a third party payment platform Adyen, whose secure transaction processing environment exceeds industry standards such as PCI DSS. We do not process any credit cards details on our own website and any cardholder data is secured by using a combination of symmetric and asymmetric cryptographic algorithms.

We are not currently accepting cash as a method of payment for any of our facilities.

COVID update

We want to reassure you that we have taken every measure possible to keep everyone safe but also want to ensure we don't lose the essence of what we love to do every day. You may find the information here helpful but please get in touch if you have any questions.

Although we’re happy to see restrictions easing and life starting to return to normal our main priority as always is to keep our teams and guests safe and therefore you’ll see our guest facing team members continuing to wear face coverings – we’ll keep this in place until we’re confident our teams are all vaccinated and comfortable to uncover their lovely smiles!

We’ll be keeping some distancing measures and sensible precautions in place in the restaurants and you’ll still see sanitiser readily available to use around the hotel for a little while yet.

Arrival

We can't wait to see you but to help us maintain guest capacities, please delay getting here until after 3pm where possible. One of our team will welcome you at the front of the house and direct you to the car park or take you straight to your room.

Departure

In order to help us to maintain our COVID procedures, we request that all guests check out before 11.00am unless arranged specifically the night before departure.

Children

Due to the nature of the site any children staying overnight will need to be above 14 years old.

Booking Guarantee
To guarantee your booking we require a deposit equal to your first nights stay, this will be taken from the card details used to confirm your booking. Bookings cancelled less than 7 days prior to arrival will be charged in full if the cancelled room remains unsold.

Refund Transactons
Our team can process your refund and credit the card you used for your booking within 24 hours of the request – if outside of the cancelation policy. Once that has happened, your bank will then process the refund back into your account – this can usually take between 7-10 days.

Room Deposits/Cancellation Policy

Room bookings require pre-payment of your first nights’ accommodation amount at time of booking. Your rate does not include any incidental charges which you may incur during your stay and these are payable on departure.

Bookings cancelled less than 7 days prior to arrival will be charged in full if the cancelled room remains unsold. If cancelled outside of the 7 days prior to your arrival a full refund can be given or room booking transferred to a new date, however rates may differ between dates if your booking is transferred.

If you need to cancel or amend your booking within 72hrs of arrival due to COVID-19, we can transfer your booking to another suitable date or hold the deposit until another date is found, however rates may differ between dates.

If we are forced to close a hotel due to government guidelines for COVID-19, bookings will be refunded in full or transferred to a different date.

Group Bookings

A booking of four rooms or more is considered as a group booking and would be subject to amended Terms & Conditions. These bookings should be made directly with the events department.

Exclusive Use Bookings

Groups wanting to take all the bedrooms are classed as an Exclusive Use booking and would be subject to amended Terms & Conditions. These bookings should be made directly with the events department.

Table Booking/Cancellation Policy

Please note that the time you have booked is when we need you to be sat at the table. All bookings will be confirmed prior to arrival via your booking method

If you are booking a group of 8 guests or more we require a £10 per person deposit in order to secure the booking. This deposit will then be taken off your final bill. For any ‘no-show’ tables, the deposit will be kept in full.

Events

All event bookings should be made directly with the events department. You will be sent detailed terms and conditions with your booking information.

Spa
Terms & Conditions for use of the spa will be shared upon booking. You may find the information here helpful, but please do get in touch with the spa manager if you have further questions.

Our Details

The full name of our company is HALO HM UK LIMITED
We are registered in England & Wales under registration number 13522241

Our registered company addresses: c/o Timothy Oulton, 350 Kings Road, London SW3 5UU

Our business address is: Barnsley House, Barnsley GL7 5EE

You can contact us by email: Amelia.Theo-Jones@BarnsleyHouse.com