FAQ's at Barnsley House
All you need to know
Hospitality is ultimately about the warmth of human connection and interaction; however, things look a little different and have become our new normal for a while… although we may appear “cool” with the social distancing measures in place our welcome is as “warm” as ever!
We want to reassure our guests, team members and suppliers that we have taken every measure possible to keep everyone safe but also want to ensure we don’t lose the essence of what we love to do every day.
Our teams are happy to answer any questions you have but you may find the below information helpful before and during your stay:
1.What if the situation changes again or I need to cancel my stay at short notice?
We recognise that it’s very hard for anyone to make firm commitments for anything at the moment, so for the time being we have reduced our cancellation policy to a mere 24 hours with a commitment to be understanding in all scenarios connected to Covid 19.
2. What new cleaning and safety routines has the Hotel & Spa introduced since Covid 19?
We’ve always had a rigorous cleaning and hygiene routine however our fabulous housekeeping teams are stepping it up a notch and you’ll see continuous cleaning and disinfecting around 'touch points' - door knobs, handles, in the loos etc… in the main areas of the hotel, spa and The Village Pub. We’ve appointed cleaning champions and implemented 'deep cleaning' process in place for bedrooms using the recommended hospital grade cleaning materials. Once a room is fully 'guest ready' it will have the cleaning seal of approval attached to the door giving reassurance of its squeaky cleanliness.
Our kitchen brigade both in the pub and hotel will continue their strict cleaning regimes as well as observing social distancing which is no mean feat in such a tight space.
We’ve all become more familiar with regular hand washing etc… our teams both front and back of house are all adhering to this before, during and after their shifts and to complement this we have hand sanitiser available around the hotel and pub for both team and guests to use.
We also have designated areas for our teams to change before and after working.
In line with government advice both hotel guests and team members are required to wear a face mask at the hotel (and spa) apart from when dining.
3. How are you ensuring social distancing in The Potager, The Village Pub and around the hotel?
The guest experience looks a little different but we hope we’ve made it simple and easy to follow. We have reduced our guest capacity so the house will feel even more tranquil, we will also have a one-way system where possible through main guest areas.
The Potager restaurant will remain closed to non-residents for the time being giving our hotels guests a more relaxed dining experience. For the foreseeable future, at The Village Pub we have halved the capacity of the restaurant area. Our locals are still very welcome in our pub however we will limit the number of walk-ins and discourage leaning on the bar for social drinking at the moment to enable us to observe social distancing for guests and team.
• We will close our restaurant, pub and bars at 10pm in line with the latest Government guidelines
• Maximum of 6 per table (this is now the legal maximum)
• Cashless payments only please
• View the menu and book online
We don’t want to appear stand-offish… but we will back away and maintain the 2m social distancing rule… even though we may wish to give you a welcome hug when you arrive!
We’ll drop you an email prior to arrival to get as much information on how you would like to relax during your stay with us to limit face to face interaction – we’ll ask all those things regarding the time you’re likely to arrive, allergies, newspapers etc… so many questions but it means we’ll have it all ready for you
We’ve tried to think of everything to keep everyone safe and comfortable so during your stay we encourage guests to use their bedroom loo rather than the public loo… hope you understand.
We’re extremely lucky at Barnsley as we have lots of space and gorgeous gardens and grounds for overnight guests of both hotel and pub to enjoy during their stay and will ensure we place as many of our tables and seating around to make dining al fresco a real feature (if the weather is good...)
Inside we have spaced out tables and reduced our capacity in The Potager and The Village Pub. Cleaning will continue to be a priority for our restaurant teams and with this in mind we will not have a lunch service running at the hotel but will offer a delicious afternoon tea menu alongside a room service menu for our hotels guests to choose from – you’ll be spoilt for choice…
Our dinner menus have been slightly reduced, however at this time of year they feature such an array of wonderful seasonal produce fresh from our garden you won’t even notice!
4. How do I know the team looking after me are not ill?
We are nothing without our wonderful teams and their well-being is our top priority therefore we have implemented necessary health checks prior to interacting with our guests each day – from Kitchen Porters to Receptionists to back of our Office teams.
5. Can I use the Spa?
Following government guidelines and social distancing measures we have taken this opportunity to make your visit feel even more special by adapting the way we offer our spa experience to guests and with this in mind, from now on the spa can only be enjoyed through the booking of 'spa time' which consists of over two hours devoted to relaxing in the steam room, sauna, hydrotherapy pool, relaxation room and spa garden terrace including a 55 minute indulgent treatment. We're pleased to confirm that the Spa and hydrotherapy pool will reopen for pre-booked "Spa Time" experiences from 1st August (the sauna and steam room will remain closed a little bit longer). To learn more about “Spa Time” click here.
Naturally, there have been some changes as well as more rigorous cleaning and hygiene checks, similar to the hotel – you’ll also find:
• A one-way system throughout the guest area.
• A new treatment menu (available on our website) featuring all inclusive treatments as part of the "Spa Time" experience.
• We ask that you change into your spa robes and swimming costume in your bedroom to limit the amount of changing room use.
• We have gorgeous tranquil outdoor space to enjoy at the spa and will ensure this area is kept well-spaced for relaxed time out.
• The spa will be exclusively for hotel guests only during this time.
• Anyone for Tennis? Our court will be fully available for guests – we would ask that you bring your own racket if possible.
6. Can I freely use the grounds around the Hotel & Spa?
Yes, as hotel guests please explore and enjoy the grounds and gardens – visit the chickens, take a look at our wonderful potager garden which is being restored and replanted at the moment. Be inspired by our garden team working away (socially distanced weeding needs to be done at all times!)
Find your peace among the blooms and enjoy the fresh air of our Cotswold hideaway!