Barnsley House Hotel

MAIN DUTIES & RESPONSIBILITIES

Ensure high standards and develop sound knowledge of the following;

To ensure that guests are greeted, checked-in and allocated rooms promptly and courteously.

To ensure that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest.

To be readily available at all times to deal with problems or complaints.

To ensure that rooms have been serviced and maintained to the standards laid down by the Company.

To ensure maximum room occupancy within agreed policy.

To ensure that reservations are taken correctly and courteously.

To ensure effective liaison between reservations and front office staff with other departments (e.g. housekeeping).

To ensure that all charges are correctly entered on the guest's bill and that this is up to date at all times.

To ensure that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file.

To ensure that accounts are balanced daily.

To ensure effective and speedy check-out facilities..

To ensure that luggage is delivered to and collected from rooms speedily.

To ensure that enquiries, messages and cinema bookings are dealt with courteously and efficiently.

To ensure that all Front of House staff are correctly and smartly dressed at all times.

To ensure that all Front of House areas are clean and tidy at all times, including cloakrooms.

To ensure that newspapers and parcels are delivered to rooms without delay.

To ensure that incoming and outgoing telephone calls are handled promptly and courteously.

To ensure maximum security of all items left in safety deposit boxes.

To carry out systematic checks of all Front of House areas for maintenance requirements, repairs or refurbishing, ensuring that these are actioned without delay.

To ensure that the Hotel Entrance is easily accessible to cars and taxis at all times.

To ensure maximum security in all areas under your control.

To cover Duty Manager shifts.

To attend Management Meetings as required.

To circulate regularly throughout all Front of House areas, maintaining a high profile with guests and staff.

To train new staff to a high standard.

To follow up any billing queries.

To liaise with the accounts department and agree payment of invoices from contractors.

Implement HALO golden rules of Hospitality.

To analysis the results from feedback via review pro and POB.

GDPR monthly analysis.

To make sure Reception shifts are approved daily before the cut-off time.

To make sure Dinner bookings TBCs are checked a week in advance.

To make sure restaurant bookings for the Cinema functions are accurate.

To make sure Reception Office is nice and tidy all the time.

To be responsible for the Reception RA.

To be responsible for the first aid kits and the high chairs checks.

To be responsible for the Daily Audit.

KNOWLEDGE, EXPERIENCE & SKILLS REQUIRED

Previous experience of working in a front of house environment

Good industry knowledge

Previous supervisory skills

Self-confident & enthusiastic

Strong inter personal skills

Flexible Attitude

Patience

A natural ability for deductive reasoning & analytic thinking.